Decision Intelligence Benchmark: Culture & Experience Strategic Priorities for 2027
How culture and experience leaders are redefining their function in 2027
Culture and experience leaders head into 2027 still working out what their function is. Many teams have been merged with DEI and internal communications, and leaders are sorting out who owns what while being asked to prove the value of programs once judged on sentiment alone. They’re starting from firmer ground than a year ago: AI plans are focused on better business decisions, and program budgets lean toward growth. But headcount is holding flat, and fewer than half feel confident in their technology.
This report shows where your peers are putting their budgets, attention, and effort next year, and what’s standing between them and a stronger case for their value.
Inside, you’ll discover:
- Why defining the team’s role and structure jumped to the top of the 2027 agenda, and how leaders are sorting out what they own after consolidation
- Why talent plans have shifted from retention to reskilling, and the business skills leaders want their teams to build
- How decision quality became the top AI objective, and why leaders see employee data as a basis for business decisions
- Which program budgets are growing, and why not a single leader expects recognition spending to drop
- Why technology is the function’s weak spot, and how disconnected platforms are making ROI harder to prove
Download the report to see how your peers are turning a new mandate into a function that can prove its value.
