Case Study

Employee journey surveys: Implementation and maximizing insights

Mallory Minham, NetJets

Building a great employee experience requires us to deliver during the key moments that matter in the employee lifecycle — but how do we know if we’re living up to our promises? Mallory Minham, Employee Experience Manager at NetJets, will walk us through their journey in implementing employee journey surveys. During this presentation, she’ll share how they selected the moments to survey, the questions they asked, how they’re leveraging the insights coming from these surveys, as well as their learnings along the way.

Case Study

Taking survey results from feedback to action using cross-functional collaboration

Emily Bliss, Rocket Companies

Employee listening surveys are a key tool for understanding sentiment and identifying areas for improvement, but without cross-functional support, actioning on that feedback is often a lost cause. Join Senior Organizational Engagement Consultant Emily Bliss as she shares first-hand examples of how Rocket Companies leveraged cross-functional collaboration to achieve actionable business outcomes. She will walk us through how she unified stakeholders — including culture champions, listening and training teams, and talent departments — to work together and address opportunity areas from their engagement survey results.

Case Study

Preparing for the retirement boom by enhancing the retiree experience

Ankur Makanji, Nutrien

In the hire-to-retire employee lifecycle, retirees are often an afterthought — but as we approach 2030, the year that all Baby Boomers will reach retirement age, it is becoming a population that can no longer be ignored. Hear from Ankur Makanji, Nutrien’s expert on Culture and Employee Experience, as he details the work they’ve done to enhance and personalize the retiree experience. He’ll share the listening campaigns they executed and the feedback they received, the new initiatives they launched as a result, the stakeholders they collaborated with along the way, and how they are measuring success.

Case Study

Fostering a unified culture across the enterprise

Kristin Horbinski, Glanbia

What does it take to create one centralized culture across an enterprise organization with multiple business units? Kristin Horbinski, Director of Culture & Engagement at Glanbia, will share their journey to come together as “One Glanbia” by introducing a single set of shared values globally. You’ll hear firsthand how a global organization with differing values by business unit was able to successfully guide stakeholder alignment, engage employees at all levels in the process, and bring the new values to life by embedding them into everyday ways of working. In this presentation, learn what works and what doesn’t when it comes to globally unifying a company culture.

Case Study

Employee personas: A human-centered approach to experience design

Adam Perrow, Ally

How can employee personas shape and enhance the employee experience? Adam Perrow, Senior Director of Employee Experience at Ally, will share his approach to designing their employee personas, including how they were applied in practice and the impact they are having on the experience strategy. We’ll get a firsthand account of how they have iterated their personas over time – from inception of their initial personas, to identifying that they weren’t working, to the changes they made to better reflect evolving workforce needs and maximize effectiveness.

Workshop

Empowering managers to act on employee feedback

Our processes for collecting employee feedback are only as good as the steps we take to action on them. But when most of an employee’s experience is at the helm of their manager, it’s up to them to showcase that we’re listening and taking their feedback seriously. Join us for a conversation on how we’re equipping our managers with the tools they need to effectively action on employee feedback. We’ll discuss the training and support materials we offer, how we’re helping them to create meaningful action plans, and our methods for creating accountability towards those plans.

Workshop

Embedding recognition into your company culture

A great rewards and recognition program can only take you so far if your company is not bought into the importance of recognition. So, what steps can you take to embed recognition into your culture in 2025 to bolster your program and see real results? Join us for a conversation on your recognition roadmap, how you’re educating leaders on the importance of recognition, and the data you’re using to showcase the value of recognition across the enterprise.

Workshop

Building employee connectivity in a hybrid world

Raychel McBride, Edward Jones

Fostering a well-connected workforce in 2025 is no easy feat. How can we help employees build meaningful connections with one another in the midst of multiple ways of working? Join Edward Jones Employee Experience Architect Raychel McBride and other employee experience leaders at the world’s biggest companies to discuss how we’re building connectivity amongst our employees in a hybrid environment. We’ll talk through strategies to support employee networking, how we’re resourcing our efforts, and how we’re using technology to simplify the process.