Wendy’s Chief Corporate Affairs and Sustainability Officer Liliana Esposito was featured in an article about how being a “people business” helped the company navigate COVID-19.

She said they’ve administered an employee engagement survey for all company workers for the past five year — and kept it going through the pandemic. In addition to the poll, they conducted constant “pulse checks,” hosted employee gatherings at the corporate level and restaurant level, and made sure lines of communication stayed open amid the many ebbs and flows of 2020.