In 2011, her colleague Amy Tan — ON Semiconductor Senior CSR Manager who leads CSR compliance and site audits — came up with the idea of building a network of champions to ensure all audiences, both internally and externally (customers), were aware of the company's CSR goals as well as create a framework to assist with audits that are requested of the sites.
Theresa and her team saw the great opportunity it could present for their program and have been running with it ever since.
The first thing they did to move the program forward was a deep dive on the benefits of having a CSR Site Champion at each of the sites.
“We know we're in an industry where our customers are concerned about the quality of their supply chain,” said Theresa. “They wanted to make sure their supply chain operated ethically – where individuals were treated fairly and with respect.”
Because Theresa and her team were able to demonstrate the existence of the Site Champions would make those quality standards top of mind at the individual sites, corporate leadership and the site general managers (GMs) agreed unanimously.
With approval, they reached out to the GMs at each manufacturing site to find the right employees for the job.
“We have Site Champions across all areas of the business – from HR to environmental health and safety. We even have some process engineers on the team,” she said.
“We want to make sure that we're providing support wherever we can from a corporate perspective or from another site perspective so our CSR Site Champions can be successful,” she explained.
To assist with training and ensure the Site Champions are all on the same page, they hold a global team meeting every other month.
This gives the Champions an opportunity to share challenges they're facing or how they achieved success through a particular challenge so that everyone can continue to learn.
“It's important to us that any methods we need to share are not only shared from a corporate perspective, but are also shared at the site level,” said Theresa. “By having our Site Champions participating in communications and staff meetings and focusing on compliance and ethics practices, we've been able to make sure that the manufacturing sites are within the targets for the metrics.”
Additionally, CSR Site Champions meet every other year with the Compliance and Ethics Liaisons' (CELs), who provide support for the company Code of Business Conduct.
Starting in 2013, these meetings served as an opportunity for CSR Site Champions and Compliance and Ethics Liaisons (CELs) to come together for a week to train on new messaging, go through how-to scenarios to handle compliance and ethics complaints, and learn about any relevant policy changes.
“These interactions between the CEL from the CSR Site Champions are really useful for our program,” explained Theresa. “Because our program deals with compliance and ethics — which means the sites are routinely assessed by customers or the Responsible Business Alliance (RBA) to comply with their respective codes of business conduct — it's good to make sure that everyone understands any changes we're making and that we're reinforcing priorities and procedures currently in place.”
According to Theresa, the CSR Site Champions have led to an improvement not only in important metrics set by the RBA, but also in CSR's visibility across the organization.
As full members of the RBA, ON Semiconductor must adhere to their code of conduct. Every quarter the team reports how they are meeting their labor and ethics metrics to their executive staff.
Metrics include making sure workers aren't exceeding 60 hours a work week and that they have one rest day a week. Having the CSR Site Champion helps keep tabs on how each site is meeting these targets.
Because of the success from the CSR Site Champion program as noted by the manufacturing site audit performance, the CSR team was invited to discuss best practices during the RBA Annual Conference this past year.
“Under Amy's leadership, along with the CSR Site Champions, we've achieved platinum, gold, or silver awards in terms of our manufacturing sites' audit performance,” explained Theresa. “We were invited to share our best practices and the processes that we use with other members.”
“That was important to us because these are the people actually doing the work,” said Theresa. “For them to have the opportunity to highlight their achievements not only for ON Semiconductor, but also for themselves and their facility, was really a good thing.”
Moving forward, Theresa is hoping to expand the focus of the program so that CSR Site Champions can help with the mission of meeting the UN Sustainable Development Goals.
“I think the CSR Site Champions can help us at the manufacturing sites by highlighting how ON Semiconductor has met all of the sustainability goals, which will be a different activity than what they've had in the past,” she explained.
And for their upcoming joint global meeting in Korea, they're planning to ask the CSR Site Champions more directly what they want to talk about, hear about, and do as part of their role on behalf of the company.
“Out of that may come some ideas that we will adapt from a global perspective, and I'm hoping so, because I really want them to feel like this is their program and not something that's just driven from corporate,” said Theresa.
For anyone working on a similar program, Theresa recommended making sure the roles and goals are clearly defined.
She said to take the time to put in the work up front, and to ensure that you have good, clear communication channels to the top of the chain, that makes all the difference for the success of the program.
She also emphasized it's important to keep the Site Champions involved and recognize the great, important work they are doing.
“We put a reward system in place to thank Site Champions for doing the job. We also acknowledge them as much as we can in internal communications, and each time I present our CSR Annual Review to the Executive Staff, I always highlight all our Site Champions.”
ON Semiconductor is a Founding member of CSR Board and has been a member since 2018. You can follow Theresa on LinkedIn.